Modern Communications in Management.
Учебные материалы
Занятие 1
Материалы к курсу
Занятие 2
Материалы к курсу
Final test
Тест с ответами, на отлично (100 баллов).
1. Вопрос: ______________________ philosophically grounded in the belief that good communication is essential to building trust, gaining commitment, and inspiring and uniting people to work together to accomplish a common purpose
communicating with candor
non routine communication
communication champion
communication channel
2. Вопрос: _________________________gives a flow of information among members
working from anywhere
ethical communication
chain communication network
channel
3. Вопрос: _______________is as important as the message itself.
when to use rich channels of communication
when to use electronic channels of communication
the 5 ps
the selection of communication channel is....
4. Вопрос: ______________is the process by which information is exchanged and understood by two or more people
manager communication
routine communication
communicating w candor
goal of manager communication
5. Вопрос: _____________involves establishing credibility, building goals on common ground, making your position compelling to others, and connecting to others on an emotional as well as rational level
"we will prevail! we are Virginia tech."
rich channel of communication
the correct use of language
the art of persuasion
6. Вопрос: ____________enables a manager to determine whether the employee correctly interpreted the message
the 5 Ps
manager communication
feedback
components of communication
7. Вопрос: A process by which meanings are exchanged between persons through a common system of symbols and/or sounds
collaboration
language
communication
feedback
8. Вопрос: anything that interferes with the reciever understanding the message is called___________________
feedback
noise
channel
encoding
9. Вопрос: Communication going downward from managers to employees is ______________
diagonal communication
downward communication
verbal intonation
lateral communication
10. Вопрос: Converting a message into symbols like gestures or written, spoken is ________________
communication
encoding
feedback
noise
11. Вопрос: Different working hours, langauge barriers, different cultural norms are _____________
classification of communication methods
factors affecting complexity of communication
main goal of controlling comms
performance reports
12. Вопрос: encoding, formulating a message, selecting a communication channel, decoding, and feedback are ____________
communicating w candor
how to be an active listener
components of communication
communication channel
13. Вопрос: How can the words “Interactive, Push, Pull” be referred to collectively
communication process elements
classification of communication methods
main goal of controlling communication
communication
14. Вопрос: How can the words “Problem solving, teamwork, listening” be referred to collectively
communication
greatest threat to projects
noise
most important non-technical skills
15. Вопрос: Informal public meetings where info can be relayed, issues can be discussed, or employees can be brought together to celebrate accomplishments are __________________
grapevine
symposium
Town Hall meeting
roundtable
16. Вопрос: Jargon is______________
specialized terminology or language that members of a group use among themselves
disregarding rational thinking and instead making emotional decisions
deliberate manipulation of information to make it appear more favorable to the receiver
cognitive barrier
17. Вопрос: Status, Progress, Forecasts are_____________________
enterprise process
performance reports
financial and accounting information
suggestions for improvement
18. Вопрос: Stigma of working from home lifted, it can be intrusive because home life and work are merged implies __________________________
chain comm network
choosing the right media
working from anywhere
decoding
19. Вопрос: the 5 Ps are about ________________
when to use electronic channels of communication
how are managers sense-givers
how to give more effective presentations
when to use rich channels of communication
20. Вопрос: The feature of how well this method conveys interpersonal warmth is called _______________
interpersonal warmth
interpersonal communication
formality
complexity capacity
21. Вопрос: The feature of this method that allows the message to be easily browsed or scanned for relevant information is called ______________________
encoding ease
confidentiality
scanability
formality
22. Вопрос: The situation when one person tells everyone is called ____________________________
encoding ease
feedback
wheel communication network
ethical communication
23. Вопрос: The variety of patterns of vertical and horizontal flows of organizational communication is ____________________
workplace socialization
interpersonal communication
communication networks
organizational communication
24. Вопрос: What are sender, reciever, message, media, noise?
performance reports
classification of communication methods
communication process elements
noise
25. Вопрос: Workplaces that have few physical barriers and enclosures are __________
informal communication
open workplaces
cost
social media
