Английский язык (205)

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№1

write a letter of complaint

· Your department has recently moved to a new building. You are not satisfied with the way the removal company dealt with the move of your furniture and equipment and have decided to write a letter of complaint to the removal company about it.

· Write a letter to the removal company, including the following information:

· details of the move and what was moved

· what was unsatisfactory

· what you had expected from the company

· what you expect to happen now.

Write your answer in 200-250 words.

№2

write a letter of apology

· You work for an employment agency. The following is part of a letter you have received from a customer:

The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I

need temporary staff.

· Write a letter to the customer:

· apologising for having sent the unsatisfactory temporary worker

· giving reasons for what happened

· explaining why what happened was exceptional

· offering some sort of compensation to the customer.

Write your answer in 200-250 words.

№3.

FINAL letter

The company you work for has recently been experiencing problems. Your line manager has asked you to contact a firm of consultants with a view to contracting them to assist your company.

Write a letter to the firm of consultants

•giving some information about your company

•describing the strengths of your company

•outlining the problems your company has been experiencing

•suggesting arrangements for a visit to your company by the consultants.

Write your answer in 200-250 words.