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TO: The Manager, Hotel Blue Sky.
FROM: Maria Lavrova
SUBJECT: Complaint Letter
Dear Sir/Madam,
I recently stayed at your hotel from July 3rd till July 11th and unfortunately, I was
charged incorrectly on my bill. Specifically, I was charged for the minibar and the
use of the gym equipment.
As a guest, I expect accurate and transparent billing during my stay, and I believe
that the issues I encountered were unacceptable. Given my experience, I believe it
would be appropriate to receive a refund for the incorrect charges. Alternatively, I
would be willing to accept a discount on a future stay or a complimentary night at
your hotel in the future.
Please let me know how you plan to address this matter. If you require any
additional information or would like to discuss this matter further, please do not
hesitate to contact me at my email address.
Thank you for your attention to this matter. I look forward to hearing from you
soon.
Sincerely,
Maria Lavrova