Принципы и законы коммуникации

Analyze the dialogue from the positions of Politeness Principle and Cooperation Principle. Which of their maxims are followed? Violated? Flouted? What speech acts are used by the interlocutors?
What speech acts are used by the interlocutors?
Receptionist : Good morning, Mrs Sandy. Is everything all right? (1)
Sandy : No. It’s not. Someone’s stolen some of my valuables-a tape recorder a digital camera. (2)
Receptionist : I’m very sorry to hear that, madam. Where were they? (3)
Sandy : In my room. And the door was locked. It can only be one of your staff. I want my things back and fast. (4)
Receptionist : Well, I can certainly understand that you’re upset about losing them and we’ll do all we can to help. If they really are missing, it’s a matter for the police. (5)