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1.Write a business letter announcing price increase. Explain that it is caused by the increase in raw materials cost. Add that you have avoided price increase for as long as possible but you can no longer prolong it. Enclose your new price list with the letter and express your gratitude for their understanding of the situation.
2. Write a business letter of apology and replacement of damaged goods. Express your apology for the fact that the consignment of chocolate you shipped last week arrived in bits and pieces. Announce that a new consignment is going to be shipped on 26th of May. Ask to turn over the damaged goods to the driver at the time of deliver.