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1. The technological demands of guests continue to rise (escalating expectations)
2. To what extent are we patient with information technologies that we believe function “slowly”? Performance-related issues
3. There are “haves” and “have nots” but there are also “knows” and “know nots” with respect to information technology (many senior travelers)
4. Generation Y/Millennials (early 1980s to early 2000s) arguably more familiar with information technology than other generations (generational divides)
5. In recent years, guests have demonstrated a need/desire for more and faster bandwidth to handle their applications and entertainment
6. How do managers remain current with respect to the technology-related changes taking place?
7. What does the future hold with respect to information technology?
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